By using PreOwned Luxuries, you acknowledge and accept the Terms & Conditions set out on this site. If you disagree with these terms, please refrain from accessing the website. This page outlines the terms governing your use of https://preowned-luxuries.co.uk/html/ (the “Website”) and any referenced documents. Please read these terms carefully before using the Website, as they will govern your usage. We suggest printing a copy for your personal records. By accessing our Website, you confirm your acceptance of these terms and agree to comply with them. If you do not accept these terms, you should avoid using our Website. "We," "us," and "our" refer to PreOwned Luxuries, while "you" and "your" refer to you, the visitor of the Website.

How to Submit a Complaint

At PreOwned Luxuries, we strive to provide exceptional service. However, we understand that issues may arise and that you may be dissatisfied with our service. If you would like to submit a complaint regarding our buying process, online purchase service, or shipping, please reach out to us at any time.

We will review all complaints thoroughly and impartially at no charge. If you remain unsatisfied with the outcome of your complaint, we will guide you on how to escalate the issue to The Financial Conduct Authority for further review.

2. Buying and Selling

2.1 Selling to PreOwned Luxuries:

(a) To sell an item to PreOwned Luxuries, you must be the legitimate owner and have the right to sell the item.

(b) We reserve the right to reject any item that does not meet our quality criteria or fails to match the initial description provided during the evaluation.

2.2 Purchasing from PreOwned Luxuries:

(a) We treat all our watches and jewellery as long-term investments and offer an Authenticity Certificate with each purchase. All items come with a 12-month comprehensive warranty, which will be void if the item is altered by a third party.

(b) When buying from PreOwned Luxuries, you agree to pay the full agreed price within the specified timeframe.

(c) Failure to complete payment within the specified period may result in PreOwned Luxuries canceling the transaction and retaining any deposit paid.

3. Watch Trade-in

PreOwned Luxuries offers a watch trade-in program, allowing you to exchange your current watch for another item in our inventory.

The trade-in value will be determined by PreOwned Luxuries based on the watch’s condition, model, and market demand.

4. Intellectual Property Rights

You may print one copy and download excerpts from our Website for personal use, and you may share content from our Website with others.

You must not alter the printed or digital copies of any materials you have printed or downloaded, and you must not use any illustrations, photos, videos, audio sequences, or graphics independently of the accompanying text.

If you print, copy, or download any part of our Website in violation of these terms, your right to use the Website will be immediately revoked, and you must, at our discretion, return or destroy any copies of the materials you have made.